1.How do I open a remittance account

You can register for an account directly on our official website. During registration, you will need to provide valid identification (e.g., passport or driver’s license) and proof of address (e.g., utility bill or bank statement). Our team will review your application and notify you via email within 1-2 business days.

2.How long does it take for a remittance to be credited?

Domestic remittances typically credit within 1-2 business days. International remittances generally take between 2-5 business days, depending on the destination country, banking systems, and potential delays due to holidays or cross-border clearance procedures.

3.What are the fees for remittance?

Fees vary based on the remittance amount, destination country, payment method, and service type. All applicable fees will be clearly displayed during the transaction confirmation process. We ensure full fee transparency with no hidden charges.

4.How can I track my remittance status?

You can monitor your transaction by logging into our online platform and entering your transaction number. Additionally, we send updates via email or SMS. If you need further assistance, our customer support team is ready to help.

5.What are the remittance limits?

Remittance limits depend on regulatory requirements and the destination country’s guidelines. Limits may also vary based on your account verification status and transaction history. For the latest limit details, please consult your account dashboard or contact our customer support.

6.How is the exchange rate calculated?

Our exchange rates are updated in real time based on market conditions. Before you finalize a transaction, you can review the current rate on our confirmation page. Please note that exchange rates can fluctuate and may change during processing.

7.Do you provide cash exchange services?

Yes, we offer cash exchange services for various foreign currencies. If you require cash conversion, please contact our customer support team in advance to confirm currency availability and any applicable fees.

8.How do you ensure the security of my transactions?

We use advanced encryption technology and multi-factor authentication to safeguard your personal and financial data. Our systems continuously monitor for suspicious activity, and we adhere strictly to AUSTRAC and other regulatory standards (AML/CTF) to ensure a secure transaction environment.

9.What happens if my remittance fails?

If a remittance fails, the funds will be automatically refunded to your original payment account. Refund processing times vary by banking institution, typically taking 3-7 business days. You can check your refund status via our online platform or by contacting our customer support.

10.Can I cancel or modify a submitted remittance?

You may request to cancel or modify a remittance before it enters the processing stage. Please contact our customer support team immediately if you wish to make changes. Once the transaction has been processed, modifications may not be possible, and a refund process might be initiated instead.

11.Other Common Questions

• Are your remittance services available in all countries?
  

  Not all services are available worldwide due to regulatory and local policy restrictions. Please verify service availability for your destination country on our platform.

• How is my personal information protected?
  

  We manage your data in strict accordance with our Privacy Policy and implement robust security measures to prevent unauthorized access or disclosure.

• How can I contact customer support?
  

  You can reach our customer support via our official website’s contact page or by calling our dedicated support hotline. Our team is available to assist you with any questions or concerns.